Crafty Pig Designs use a total based shipping policy when charging for postage and packaging. Details of the way we calculate this can be found below.

We also allow collection of orders for local customers. If you wish to collect we shall refund postage if you leave a note in the comments box before you pay online.

We currently use Yodel for parcels over 2 kilo and Amazon for parcels under 2 kilo.  Large letters are Royal Mail untracked and Amazon for the Tracked service.

PLEASE NOTE THAT NEXT WORKING DAY DELIVERY RELATES TO THE DELIVERY ONLY, YOUR ORDER WILL STILL TAKE THE SAME TIME TO PROCESS AS EVERYONE ELSE’S ORDER.

WE DO NOT OFFER AN EXPEDITED SERVICE.

Postage and Packing Charges

Mainland UK Charges below:

Orders £0.00 – £3.00 – 2nd class £2.00 -1st class £2.50 (both not tracked)

Orders £3.01 – £99.99 – 48 TRACKED  £4.25 – 24 TRACKED £5.25 choose at checkout both Tracked services.

Orders £100+ POSTAGE IS FREE 48 TRACKED DELIVERY

NOTE: IF YOUR PARCEL IS TOO HEAVY OR TOO BIG TO GO WITH ROYAL MAIL WE MAY HAVE TO USE ANOTHER SERVICE AND CHARGE MORE.

Please note we do try to be reasonable with postage charges, the cost of posting doesn’t reflect the packing and boxes used or time packing, we absorb those into our product pricing.

NOTE WE NO LONGER SHIP TO ROI CURRENTLY.

 

PLEASE NOTE WE RESERVE THE RIGHT TO CHANGE WHO YOUR ORDER IS SENT WITH IF A SERVICE BECOMES UNAVAILABLE OR TOO COSTLY. WE MAY SHIP IN 1 OR 2 PACKAGES IF ITEMS ARE TOO BIG TO SEND TOGETHER.

 

OTHER COUNTRIES PLEASE ASK FOR A QUOTE BEFORE ORDERING.

Packaging

We try to look after the environment as much as possible, and to help with this, we may use reclaimed and recycled materials as much as possible, especially for large orders and packaged items.  Therefore larger items may not look as clean as a new parcel box, but it helps us to keep costs down for both ourselves and the customers, whilst helping to protect the Environment.

We use shredded paper for packing the boxes.

We would also recommend that customers re-use packaging where possible to further help protecting our Environment.

Dispatch Information

We may select different ways in which we dispatch our items.

In order to keep costs low and protect our Environment caused by pollution in transit, we may bulk dispatch parcels on the same day, this could result in your order being dispatched a day or two later than the currently advertised estimated dispatch time (current estimation is on the top of the home page).

PLEASE NOTE OUR TURNAROUND TIME RELATES TO TIME IT TAKES FROM CLEARANCE OF YOUR PAYMENT TO DESPATCH FROM US,  IT DOES NOT MEAN YOU WILL RECEIVE IT WITHIN THAT TIMESCALE. WE USE ROYAL MAIL FIRST CLASS FOR ALL ORDERS UNDER 2 KILOS IN WEIGHT . WE USE PARCELFORCE24 FOR MOST OTHER PARCELS EXCEPT WHERE THEY CHARGE SURCHARGES AS LISTED ABOVE.  

Final Terms

> We reserve the right to change the way we calculate our postage at any time.

> Due to postage being beyond our control customers should allow for an additional two days before raising a complaint of missing items.

 

By placing an order with us you agree to the terms and conditions set out above .

If you have any issues with any of the topics highlighted in our Postage & Packaging please get in contact with us by telephone on 01772 437450 or email [email protected] or on our Facebook Page https://www.facebook.com/CraftyPigDesigns

We look forward to doing business with you.

Happy Crafting !